FAQ

Fit questions:
- I have wide feet, will ZEMs work for me?
  - ZEMs were designed to conform to the shape of your feet. The upper materials warmed by body heat expand and mold around the foot for a unique fit. For wider feet, we recommend you go up a size.
- I want to order from the Original styles, what size should I buy?
  - Please use our printable size guide.
- I want to order from ZEMgear’s new styles (360s, 02s and H20s) but I am not sure about my size.
  - These new styles were made to be true to size. Usually you should order whatever size you would wear in traditional shoes. If you are between sizes, order up.
  - For international conversions and measurements, please download the conversion chart.
I am not sure what style to buy, help me decide:
- Here is a simple guide:
  - Running/Vigorous activities/outdoor/indoor: 360 (outdoor) or 02 (indoors)
  - Indoor workouts including such activities as yoga, pilates, Zumba, etc.: Ninja or Playa Originals, O2s
  - Indoor workouts including treadmill running, weightlifting, elliptical, etc.: 360 or 02
  - Outdoor beach/water activities: H20s, ninja low/high, playa low/high
  - Travel, leisure, general use: Wellness, Travelers
What is the difference between the ninja and round toe styles?
- The separation of the big toe from the 4 balancing digits delivers complete flexibility & grip-ability for your foot. The first choice of barefoot enthusiasts, runners and athletes it’s preferred for all activities requiring lateral movements, forward propulsion and traction.
- The Playa style offers all around foot freedom in a round, five toe compartment. A stretchable and breathable material allows all toes to move and articulate without restraint. Ideal for barefoot activities at moderate levels they’re recommended for wider feet and customers with foot sensitivities.
I would like to return my order, what is your return policy:
- You may return your unused order within 30 days of purchase in its original packaging.
- To initiate a return, you must log into your account through the online store. If you did not create an account, please email support@shopatron.com and include your order number.
I would like to exchange my order.
- Unfortunately at this time, we do not accept exchanges. The best thing to do is initiate a return and place a new order.
Is there a warranty on the footwear?
- Yes, within 30 days of purchase, you may alert us to a warranty issue. However, regular wear and tear does not qualify as a warranty issue.
How do I care for my ZEMs?
- You may wash your ZEMs in a regular cycle using detergent and then air-dry them.
I would like to place an order but can’t find my size?
- We work really hard to maintain an inventory that includes all styles/color/size combinations. However, at times due to high demand, we do run out of a specific product. We usually get inventory once a month to replenish our supply. If you need further information about the product you are looking for, please contact us at info@zemgear.com.
Where can I find a local retailer?
- Please use our store locator.
- Still can’t find a local retailer? Order online. We ship anywhere in the USA and abroad.
I don’t live in the USA, how can I place my order?
- We do ship internationally. If you can’t find your country upon checking out, contact us and we will set up an alternative method for you – info@zemgear.com
What other websites can I find that sell ZEMgear products?
- http://www.shoes.com
- http://www.blissworld.com
- http://www.amazon.com
Do you have international dealers?
- Canada: www.zemgear.ca Email:info@zemgear.ca
- UK: http://www.tilley.com
- Can’t find your country:Every day we are expanding our retailer networks, contact us at info@zemgear.com to find out if we are in your country!
I have a blog/website and would love to review your footwear, can I get a pair?
- We do occasionally give away free ZEMs for review. However, your blog/website must meet specific criteria and you must be able to provide us with a written agreement. For more information contact us at info@zemgear.com
Will you sponsor me/an event?
- We do occasionally sponsor individuals, groups or events. Certain criteria must be met and a signed agreement must be submitted. For more information, contact us at info@zemgear.com